According to a recent survey from Aviva Canada, half of all Canadian drivers admit they don’t know what to do after being involved in a collision.
“We were surprised at just how many Canadians are confused about what to do after they have an accident,” Oliver Rudd, Vice President of Auto Claims for Aviva Canada, said in a news release.
“It’s a normal instinct to reach out to a loved one, but that next call needs to be to your insurance company or broker who can guide you through the process and help you avoid costly mistakes or delays,” he continued.
According to the survey, 50 per cent of Canadians are unsure of how to navigate the claims process after a collision.
Additionally, only 33 per cent were likely to use an insurer-approved auto repair shop.
Further, many admitted they weren’t sure what to say to a tow truck driver at the scene of a collision.
Unfortunately, this lack of awareness can lead to towing, auto repair and rental suppliers who can take advantage of accident victims.
In the event of a collision, Aviva advises drivers who aren’t sure what to do to first call emergency services if necessary, then contact their insurance provider, and never sign any blank work order forms or agreements from tow, repair, or rental vendors.
The problem is after an accident, things can get confusing for a shaken up driver who has to deal with possible pain. Depending on the kind of collision, things get even more complicated when the police car shows up, followed by an ambulance and then the fire engine, but even before they show up, several tow-truck operators are the de-facto first responders who offer their advice as to which collision centre would do the best job. Many of them are known to receive commissions for their referrals. They also act as insurance advisors and are known to dissuade an accident victim from calling the insurance company until they reach the collision centre of their choice.
It is essential all drivers acquaint themselves with a procedure to follow if involved in a non-fatal collision. -CINEWS