Canadian mobile glass technician Ryan Cox won second place at the Best of Belron global event in Portugal on Friday, right behind American contestant Gary Riebesehl from Safelite. The ninth edition of this one-of-a-kind windshield repair and replacement competition gathered 27 technicians who had each won their country’s national contests, along with 1,500 colleagues, suppliers and partners from across the globe.
“This competition was an experience of a lifetime. I’m really proud of my performance and I would like to thank everyone back in Canada. Your well wishes made the difference and gave me confidence. I have made friendships that will last a lifetime,” said Ryan Cox, technician at the Speedy Glass Kingsway service centre, in Vancouver.
Ryan, who competed at the Meo Arena in Lisbon with the 26 best technicians in the world on May 18 and 19, had to repair and replace a windshield, recalibrate the camera of the Advanced Driver Assistance System, replace a side glass, remove and refit a rear window, and show his skills at communicating with customers before and after a job. Each technician was also asked to complete a detailed questionnaire covering every aspect of their job, from health and safety to customer care.
“This competition, which is all about teamwork, collaboration and excellence, demonstrates how complex windshield replacement and repairing processes are and shows how Belron makes technicians’ expertise a top business priority,” said Ralph Holsker, President and CEO of Belron Canada. “The level of participation for Best of Belron has increased significantly in recent years, which shows a great form of commitment. We take pride in the fact that technician retention throughout the company is 83%,” he added.
“We are so proud of Ryan. He is extremely skilled, talented and driven. The criteria for measuring performance was extremely thorough, covering health and safety, working methods, care for the car, customer care, as well as final quality and speed of completing the job. Winning second place is a superb achievement,” said Roy Tarcea, Technical Trainer for Belron Canada.
At the last edition in 2014, Vancouverite glass technician contestant Matt MacDonald finished second. This opportunity gave him a whole new perspective on his career. He later visited many service centres across the country to share his knowledge and encourage technicians to take part in the competition. When he transitioned to a management position, Ryan Cox was his first employee. “I pushed him to sign up and helped him train because the process was eye-opening for me and I knew Ryan had everything to be a great contestant. He is calm, confident, very intelligent, and he’s competitive in an understated way. I am so proud of him,” said Matt MacDonald, now manager of the Lakewood Speedy Glass. – CNW/Telbec