Humach (humans + machines), of Dallas, Texas, is revolutionizing the way businesses engage, acquire, and support their customers by combining the creativity and experience of humans with the computational power, analytics and automation of machines. Comprised of contact center veterans, this team of visionaries, technology innovators and customer solutions experts are changing the way executives view the contact center.
Humach has announced the formation of the Random Acts of Humach Foundation, a 501(c)(3) non-profit devoted to community service. A key facet of the foundation will be the 1-1-1 initiative, in which the company pledges 1% of its time, 1% of its product, and 1% of its equity to those in need. Humach joins the ranks of such companies as Salesforce, Glassdoor, and Lookout, who all have similar initiatives.
“Random Acts of Humach” Day was a day in which agents from Oelwein, IA took part in benevolent activities throughout Dallas. Acts ranged from smaller acts like giving people flowers and paying for meals, to larger scale acts such as donating blood.
“We have a group called ‘agents in action’ who do things like this for the community. The funds used today came from employees’ donations,” employee Laura Roth told the Oelwein Daily Register.
In addition to this community outreach in Oelwein, agents from the Dubuque, IA branch of Humach participated in a similar event, Dubuque Days of Caring.
Globally, Humach employees have participated in such activities as: blood drives, elementary school mentorship programs, Angel Trees, Relays for Life, Suicide Prevention Walks, Silent Auctions for the Humane Society, Coat & Mitten Trees to name a few.
“We’ve been serving our community for almost two decades, and now we are making it official,” said CEO Tim Houlne. “Service has always been woven into the fabric of the Humach philosophy.” _ PRNewswire