New Delhi, Feb. 29 (ANI): The Indira Gandhi International Airport (IGIA), managed by Delhi International Airport (P) Limited (DIAL), a GMR led Consortium, has retained the world’s number one position for the second consecutive year in 25-40 Million Passengers Per Annum (MPPA) category.
This ranking was announced by Airports Council International (ACI) in the 2015 Airport Service Quality (ASQ) Awards on Monday.
IGI Airport stands ahead of all other Indian airports by winning maximum number of awards in 2015. The IGI Airport has also been conferred with two more prestigious awards:
The Best Airport by Size & Region – Asia Pacific (25 – 40 MPPA)
2nd Best Airport by Region- Asia Pacific
The airport has recorded substantial improvement after the GMR led consortium took over the operations in 2006. In the next year, the airport’s ASQ ranking was 101 in the world.
From this very low position, DIAL has made rapid progress over the years in enhancing the IGI Airport’s service quality, which has resulted in steady improvement in its rankings. In 2011, the airport had achieved the position of world’s number 2, which it retained for three consecutive years till 2013. In 2014 it stepped up its position to world’s no. 1 rank in the 25-40 MPPA category and retained the rank in 2015 with score of 4.96 in ASQ survey on scale of 1 to 5.
Commenting on the development, Mr. I Prabhakara Rao, CEO-DIAL said, “Staying motivated in business and working together as a team is really less about what you hear and think, and more about what you do and achieve. The IGI Airport partners and employees have relentlessly delivered distinct experience to our passengers enabling us to achieve three coveted awards including world number 1 position twice in a row, best Airport by Size and Region – Asia Pacific (25 – 40 MPPA) and 2nd best Airport by Region – Asia Pacific. These achievements reiterate our commitment towards fulfilling our Hon’ble Prime Minister’s ‘Make in India’ mission and also act as a constant catalyst to create a new paradigm of passenger experience. In the fast-changing landscape of worldwide aviation, ACI-ASQ benchmarking programme is the key for understanding how to enhance passenger satisfaction and improve business performance.”
Angela Gittens, Director General, ACI World, said, “Airport’s increasing concentration on ensuring a stellar passenger experience is part of a larger trend. Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambiance, cleanliness, courtesy of staff, amenities, efficiency and more, air travellers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.” (ANI)