Record number of complaints lodged against telecom companies

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Canadians are getting even more outraged with the kind of service they are receiving from telecom companies and Bell leads the pack in the complaints department followed by Rogers, Telus, Virgin, Freedom and Cogeco.

The list of issues has mostly to do with poor wireless, internet and TV service as well as billing and disconnection notice periods.

In its annual report, the Commission for Complaints for Telecom-television Services (CCTS) disclosed that the number of accepted complaints jumped 35 per cent during the 12 months ended July 31, to 19,287 — the largest volume in the organization’s history

Both Bell and Rogers saw their share of overall complaints decline, with Bell dropping from a 33-per-cent share to 30 per cent and Rogers dropping from 10 to 9 per cent.

Rogers, which has about 16 million subscribers, received just over 1,800 complaints and most of the complaints related to incorrect charges on wireless accounts.

The report notes 158 violations of the Wireless Code — a 42 per cent increase. Most involved a failure of companies to provide customers with key documents, and not giving proper notice before disconnecting a customer’s service.

Bell accounted for 29 per cent of all Wireless Code breaches, while Rogers and Telus each accounted for 20 per cent.

Canadians who pay one of the highest costs for wireless, internet and TV in the world are justified in feeling entitled to better service. -CINEWS

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