New Delhi, Jan 6 (ANI-NewsVoir): After successful implementation of toll free helpline, 1905, Punjab Deputy Chief Minister, Sukhbir Singh Badal launched 1905 web portal and mobile app for citizens of Punjab to register their grievances online besides tracking complaint status and giving feedback.
Speaking on the launch, the minister said, “1905 is an endeavor to ensure a happy Punjab, where people can conveniently reach the relevant departments for their grievances and get effective redress of the same. Through this automated system we would be able to identify the areas of grievances, which would lead to governance reforms.”
He further added that from receipt of grievances from citizens, receipt of reports from departments to final disposal of the grievance, all processes are system enabled.
“1905.Punjab.gov.in” would provide single platform to the people to lodge their grievances regarding different departments of state Government. 1905 web portal has a special corner for senior citizens to lodge their grievances for better and effective monitoring of their grievances.
The manual system has been replaced by complete automation of processing of grievances. Now every complainant would receive a SMS or email after the registration of grievance and system would provide provision for future tracking of complaint’s status. Timely updates would also be provided to each applicant through SMS or email.
The web portal has provision of citizen feedback for all departmental help-lines, Information about help-lines of departments and web links of the concerned department’s grievance portal. The “mobile app 1905” contains all features of the 1905 web portal.
Sukhbir Singh Badal also launched SMS service through which out circle mobile subscribers entering into State of Punjab would receive a welcome SMS by the Punjab government saying “The Govt of Punjab welcomes you to Punjab and wishes a pleasant stay.”
Prominent among others present on the occasion included Chief Parliamentary Secretary N.K. Sharma, Chief Secretary, Sarvesh Kaushal, Principal Secretary to CM, SK Sandhu among others. (ANI-NewsVoir)