Windsor cancer patients ‘most satisfied’ with quality of care, says index

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Patients receiving cancer treatment in Windsor are among the most satisfied in the province when it comes to the patient experience, but there is room for improvement according to the results of the latest Cancer System Quality Index (CSQI) 2016 that was released on Wednesday by the Cancer Quality Council of Ontario.

The CSQI measures 39 indicators from screening to end-of-life care and survivorship.  The results are reported by region and allow Cancer Care Ontario and the Ministry of Health and Long-Term Care to track and assess the quality and consistency of the cancer system in Ontario and identify areas that need improvement.

“Having access to this kind of data allows us to make meaningful change,” says Monica Staley Liang, Regional Vice President of the Erie St. Clair Regional Cancer Program.   “This year’s report shows a number of improvements in our system and it also shows us where we need to direct our attention as we go forward to improve the experience and outcomes for our patients.”

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Staley Liang says the information in the report is used to help improve the system and the experience for patients.  “One of the things this year’s report showed was that our patients feel we are not doing enough to respond to their worries, and feelings of sadness,” said Staley Liang.

Based on the results, her team is already looking at ways to improve the patient experience. The team is looking at innovative approaches to investing the dedicated quality improvement funding that the centre receives annually from Cancer Care Ontario.

Additional findings from the CSQI 2016 show the Erie St. Clair LHIN:

· Has above average risk factors for cancer.  Individuals are more likely to smoke and consume more than the recommended amount of alcohol, they are also more likely to be obese and less likely to eat vegetables or exercise.

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· Has above average incident rates of lung, prostate and female breast cancer and below average incidents of colorectal cancer.

· Has below average rates of screening for most cancers.

· Has one of the quickest wait times for patient pathology results.  This allows a quicker start to their care plans and treatments.

· Has above average scores for most areas related to patient satisfaction with their experience.

“The data provides us with a great opportunity to continue to improve care across the spectrum of cancer services which could not only improve patient satisfaction and expectations, but also the potential for better outcomes,” says Dr. Ken Schneider, Chief of Oncology.

Schneider adds, “It should not be seen as a competition, but rather a goal of committed and passionate health care providers and cancer programs to use their resources and skill to maximum potential. By doing so we can all succeed and build on the remarkable progress we have made in recent years. The CSQI has raised the bar for cancer care in Ontario and we are all the better for it.”

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For more information on the CSQI, please visit

The Erie St. Clair Regional Cancer Program (ESC RCP) is a network of stakeholders, healthcare professionals and organizations involved in cancer prevention and care across the Erie St. Clair LHIN (Chatham-Kent, Sarnia/Lambton and Windsor/Essex) and is one of 14 Regional Cancer Programs created and are funded through Cancer Care Ontario. The ESC RCP regional leadership is provided through Windsor Regional Hospital’s Cancer Program.

Cancer Quality Council of Ontario – The Cancer Quality Council of Ontario (, established in 2002 by the Ministry of Health and Long-Term Care (MOHLTC), is an arm’s length advisory body to Cancer Care Ontario (CCO), set up to provide advice to CCO and the MOHLTC in their efforts to improve the quality of cancer care in the province. – CINEWS

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