Your tax correspondence is getting clearer, easier

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Between commuting, kids, hobbies, volunteering, work and having some semblance of a social life, it seems like there just aren’t enough hours in a day. Fortunately, there are a few ways your life is actually becoming simpler — read on to take advantage of one of these small things that make a big difference.

As a result of ongoing consultations and in an effort to improve the way it serves and communicates with Canadians, the Canada Revenue Agency made changes to the readability, format and accessibility of its correspondence in both paper and electronic formats. The new correspondence was also tested with real Canadians to make sure that the design was functional and that the message was clear.

In July 2016, the CRA started sending its simplified notices to Canadians for the Canada child benefit, the goods and sales tax and the harmonized sales tax credit. Each piece of correspondence provides specific information on your tax situation, such as your tax obligations, or personalized benefit information.

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Starting in October 2016, businesses will begin receiving a new, simple, easy-to-read T2 goods and sales tax/harmonized sales tax Notice of Assessment or Reassessment. The redesigned notices will clearly state the most important information on the first page, and what action, if any, is required.

The CRA’s online services are also simplifying things, with a self-service portal that includes direct deposit options and assistance for people with hearing or visual impairments. There is even a MyBenefits CRA App.

Whether you’re an individual or a business, improvements in correspondence and online services will let you access more detailed information about your taxes and benefits in a simpler format. Keep an eye out for more improvements to your notices in the next few months.

Learn more about changes to CRA correspondence at

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