Over the years, CRA has made some serious attempts to get more Canadian taxpayers to file taxes online given that the process is faster, easier and more efficient. However, it turns out that many taxpayers still prefer filing taxes the old-fashioned way using pencils, pens and paper.

Given that a large proportion of those using paper are recipients of essential benefit payments, particular attention is being paid to seniors, young parents and first-time filers who are eligible for the Canada Child Benefit and first-time filers who might be eligible for a new benefit for low-income workers.

Because of that, the CRA has made changes to the paper tax booklet to further simplify language, add notes about new benefits for the 2019 tax year, and include a checklist so nothing gets missed.

The federal tax collector expects to handle about two million paper returns this calendar year out of roughly 26 million filings. The CRA could expect to see paper files for another 20 years.

About 1.6 million printed tax-return booklets are also being mailed out that include an option for some to file by phone if their incomes are largely unchanged from year to year, such as seniors.

Staff have also been hired to manage paper filers, including a team that searches for errors and corrects them.

The deadline to file taxes without penalty is the end of April, and the CRA will be processing returns through to June. -CINEWS


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