New Delhi, April 7 (IANS) In a simultaneous effort, the government is not only providing essential goods and other facilities to the people amid the Covid-19 crisis, but it is also focussing on redressal of a total of 10,659 public grievances linked to the pandemic, which it received in the first six days of this month.
As per the Ministry of Personnel, Public Grievances and Pensions, these grievances were received on the National Monitoring Dashboard — a specialised portal to deal with such matters with a focus to resolve them within three days.
The government had set up the National Monitoring Dashboard on April 1 to receive coronavirus related grievances in the Centralised Public Grievance Redress and Monitoring System.
Technical teams of all the ministries, departments, states and Union Territories monitor these grievances on priority basis. Aimed to ensure timely redressal of Covid-19 related grievances, the dashboard received 10,659 public grievances between April 1 and April 6.
The daily public grievances being filed on the portal increased from 333 on April 1 to 2,343 on April 6, a Ministry of Personnel document revealed.
A total of 262 grievances of the Central government and 83 grievances of state governments were received on day one. On the first day, the dashboard received 43 grievances from the Ministry of Health and Family Welfare, 31 grievances from the Ministry of External Affairs and 26 grievances from the Ministry of Finance.
Within two days, the national monitor was operationalised and 62 citizens’ grievances were redressed. The nature of grievances received so far are related to quarantine facilities, complaints of lockdown not being adhered to, essential supplies related complaints, examination related complaints, rescheduling of interest repayments on loans and evacuation requests from foreign countries.
The Department of Administrative Reforms and Public Grievances (DARPG), which developed the dashboard and implemented it at httpss://darpg.gov.in., has issued advisories to all line ministries, departments and state governments to ensure disposal of Covid-19 public grievance cases on priority basis, preferably in “three days’ time”.
Disposal of public grievances pertaining to migrant labourers’ issues and essential commodities has been given highest priority.
The DARPG has been submitting daily reports on receipts, disposal, source wise grievances, and category wise grievances to “the Empowered Group of Ministers, Empowered Group of Officers 10 on Public Grievances and Suggestions, Empowered Group of Officers 5 on Essential Commodities and Empowered Group of Officers 7 on Migrant Labour”.
Tweets and reports on television channels on issues pertaining to food requirements of migrant labourers are also being given priority by the DARPG, an official said.
The DARPG is the nodal agency of the Central government for administrative reforms as well as redressal of public grievances relating to the states in general and those pertaining to Central government agencies in particular.
It developed the dashboard in pursuance of the recommendations of the 10 Empowered Group of Officers constituted under the Disaster Management Act, 2005 on Public Grievances and Suggestions to ensure timely implementation of Covid-19 response activities.
The portal is being updated and monitored at senior levels in the government on a daily basis. The information was revealed in a review meeting of the Ministry of Personnel taken by Union Minister Jitendra Singh earlier on Tuesday through video conferencing.
The minister also reviewed the steps and initiatives taken by the Department of Personnel and Training (DoPT) during the 21-day lockdown period and its preparedness to bring in normalcy after the lockdown is lifted.
(Rajnish Singh can be contacted at [email protected])