IBM to help DHFL digitally transform customer experience

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Bengaluru, Dec 12 (IANS) IBM will help Dewan Housing Finance Corporation Ltd (DHFL) with its technology — including Cloud and Analytics — to create a digital enterprise and accelerate its growth strategy, the company said on Monday.

DHFL will use IBM Watson Analytics, a data exploration and visualisation tool, to help its employees use data for deeper customer insights to support decision-making and guide the design of new services.

“As DHFL undergoes a paradigm shift and begins venturing into newer industry segments, we are delighted to have an established technology partner like IBM,” said Jayesh Shah, EVP and Head-Technology Initiatives, DHFL Financial Services Group.

IBM has also implemented a cloud-delivered, Identity-as-a-service solution that automates the user identity and access management process, lowering the overall IT security risk for DHFL, the company said.

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“Digitisation will help us enhance end-user services and provide a seamless online portal experience across multiple services such as online payments, access to information and relevant reports/statements, etc.” Shah added.

“IBM is working with DHFL to help them in their digital transformation journey so that they can take full advantage of the flexibility, speed, security and cost benefits of a Hybrid Cloud environment,” added Chetan Naik, Vice President, IBM Sales.



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