The pendency of public grievances in the Central Secretariat increased from 94,810 cases in June to 1,03,558 cases at the end of July.
As per the Department of Public Grievances, in July, total 77,414 cases were received on the CPGRAMS portal, of which 68,567 cases were redressed and there existed a pendency of 1,03,558 cases.
The Ministry of Labour and Employment, Department of Financial Services (Banking Division), Central Board of Direct Taxes (Income Tax), and Department of Posts received the maximum number of grievances in July.
The Department of Land Resources, Department of Public Enterprises and Department of Expenditure turned out to be the top performers in the grievance redressal index (GRI) for July.
The report said that overall quality and timely disposal of grievances have improved while comparing the GRI for the months of June and July.
It said that 22 ministries or departments have more than 1,000 pending grievances as on July 25, whereas the Ministry of Cooperation (18,203) and Department of Health and Family Welfare (11,644) have the highest pending grievances for more than 45 days.
Besides, Department of Financial Service (Banking Division) has the highest number of public grievance cases under the corruption category with 1,111 pending grievances.
Six ministries and departments including the Ministry of Water Resources, River Development & Ganga Rejuvenation, Department of Empowerment of Persons with Disabilities, Department of Scientific & Industrial Research, Department of Fisheries, Ministry of Steel and Department of Defence Finance have improved their July GRI rankings by 10 or more places as compared to June.
Similarly, Department of Agriculture and Farmers Welfare, Ministry of Food Processing Industries, Department of Health Research, Ministry of Power and the Department of Investment & Public Asset Management witnessed a fall in July GRI rankings of more than 10 places as compared to June.