To help reduce wait times and manage customer flow, ServiceOntario is now offering appointment booking at 42 of its busiest locations. Appointments will minimize lineups and wait times for customers and help staff to safely facilitate services that need to be completed in-person, officials said in a media statement.

“By offering appointment booking and online options, we aim to make renewals and other key services easier and safer for customers and staff at ServiceOntario,” said Lisa Thompson, Minister of Government and Consumer Services. “I encourage Ontarians to take advantage of these options to save time, make headway on to-do lists, and help protect our communities.”

The following ServiceOntario centres are offering appointment booking:

  • Aurora: Bloomington and Yonge
  • Aylmer: John and Progress
  • Barrie: Simcoe and Mary
  • Belleville: Front and Bridge
  • Brampton: Gateway and Summerlea
  • Brampton: Wexford and Hurontario
  • Brockville: King and Market
  • Burlington: Brant and North Service
  • Chatham: Grand and Mitchener
  • Cornwall: Brookdale and Fourteenth
  • Dresden: St. George and Main
  • Dubreuilville: Des Pins and Épinettes
  • Georgetown: Marketplace Mall
  • Guelph: Stone Road and Gordon
  • Hamilton: King and MacNab
  • Kemptville: Campus and Concession
  • Kingston: Division and Dalton
  • Kit chener: Duke and Ontario
  • Lindsay: Kent and Angeline
  • Lively: Regional Rd 24 and Jacobson
  • London: Dundas and Talbot
  • Massey: Sauble and Imperial
  • Milton: Highpoint and Regional Rd 25
  • Mississauga: Westdale Mall
  • Napanee: Snow and Advance
  • Oakville: North Service and Dorval
  • Orangeville: Broadway and 4th
  • Ottawa: Bank and Alta Vista
  • Ottawa: Main and Casleton Cathcart
  • Ottawa: Merivale and Slack
  • Ottawa: Ottawa City Hall
  • Renfrew: Plaunt and Prince
  • St. Catharines: St. Paul and Carlisle
  • Toronto: Bay and College
  • Toronto: Bloor and Islington
  • Toronto: Cedarbrae Mall
  • Toronto: Leslie and Lake Shore
  • Toronto: Sheppard and Doris
  • Toronto: Sheppard and Kodiak
  • Welland: Niagara and Thorold
  • Whitby: Rossland and Civic Centre
  • Windsor: McDougall and University

All necessary supporting documents should be brought to the appointment. A list of required documents can be found on the product page for each service. Visit ServiceOntario.ca to find the service(s) you need.

Those who need to go to a ServiceOntario centre should complete the COVID-19 screening before arriving. When in a centre, maintain at least two meters from other people to help limit the spread of COVID-19, as well as follow the province-wide mandatory mask policy for indoor public places.

Due to the risks associated with COVID-19, the provincial government is strongly recommending that customers continue to access services available online and only book an in-person appointment if necessary. For transactions that need to be completed in-person, appointments can be booked up to two weeks in advance at Ontario.ca/Appointment

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