Wednesday, July 24, 2024

Peel Police Chief Nishan Duraiappah highlights 9-1-1 misuse with clip of call about broken TV

Peel Police Chief Nishan Duraiappah recently shed light on the extent to which the emergency helpline 9-1-1 is misused by clip of a call about a broken television on X (formerly Twitter).

A transcript of the call relates the conversation.

When the operator asks if the caller needs police, fire or ambulance; the individual responds saying that their “television has gone crazy”.

“I can’t get any channels, or nothing,” the caller continues.

The operator then states that the caller has dialed into 9-1-1 and asks “Do you have a life threatening emergency?”

“Who do I call,” the caller responds.

The operator then tells them to call 6-1-1.

“Over 40% of all calls to 911 are inappropriate or misuse,” Chief Duraiappah states in the post. “When every second counts, our 9-1-1 operators should be responding to critical incidents only. For non-emergencies call 905-453-3311.”

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