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Toronto Pearson ranked among the best in North America, Mumbai airport tops Asia Pacific region for 7th time

Toronto (Mar 13) – The international airports in Toronto, Mumbai and Delhi received top honours in the their respective regions.

Toronto Pearson has been named “Best Airport over 40 Million Passengers in North America” by Airports Council International (ACI) World for 2023, the global trade representative of the world’s airports. Dallas Forth Worth and Hartsfield-Jackson Atlanta shared the honours with Toronto.

The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe for delivering the best experience for their passengers. The ASQ program measures more than 30 performance indicators of airport experience, directly gathered through surveys from passengers.

ACI World Director-General Luis Felipe de Oliveira said that “the ASQ awards celebrate more than outstanding customer experience; it recognises the innovation and dedication of your entire airport team. Congratulations to Mumbai International Airport for your hard work that is redefining the airport experience”.

Meanwhile for the seventh consecutive year, the Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai too has been ranked as the ‘Best Airport with over 40 million passengers’ in the Asia Pacific Region, an official spokesperson said here on Tuesday. Delhi’s Indira Gandhi International Airport, Guangzhou Baiyun International Airport (China),
Incheon International Airport (Incheon, Republic of Korea), Shenzhen Bao’an International Airport (China) and Singapore Changi Airport (Singapore) were also awarded the top spot in this category.

In November 2023, several achievements were notched by the CSMIA, including a record highest single-day passenger traffic on November 25, with 167,132 passengers traversing through CSMIA, including over 120,000 domestic and 46,000 international passengers.

Additionally, the CSMIA achieved a new single-day record of 1,032 Aircraft Traffic Movements (ATMs) on November 11, 2023, surpassing its previous records.

The airport’s Platinum Rating in the prestigious Green Airports Recognition (GAR) Programme 2023 by ACI Asia-Pacific highlights its dedication to sustainability and environmental stewardship.

ASQ surveys are conducted worldwide across airports where passengers are interviewed to rate the airport services before boarding their flight.


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